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Return Request

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Items that have been installed are not eligible for return.  It must also be in the original packaging with instructions and all applicable items/accessories.  We also have a restocking fee on items that ranges from 10-40%.  The restocking fee includes any shipping charges that are non-refundable.  Any return that receives a return label must have the item shipped within 10 days of receiving the label.  We will not accept returns that go beyond the 10 day window.  

Items returned as defective and found to be in working condition will incur applicable fees.

For our full policy please click here

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Big Frog Supply is rated 4.78 stars by Review.io based on 667 merchant reviews