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Shipping Policy

Our Up Front Shipping Costs

We don’t think you need to wait until you go to checkout to see what your shipping costs are, so we are showing them here for you.
Shipping discount to $4.99 is promotional and offered for a limited time!

Orders up to $38.99 - $4.99 Flat-rate Shipping**

Orders $39.00 and over – Free Shipping!**

*Note - many products require freight shipping. For these shipments a phone number is required so the carrier can arrange appointment with the customer. Customer is required to be present for unloading delivery and is responsible for noting any damage on bill of lading. Freight shipments are curbside- this is a standard freight practice with all carriers.  Customers will be required to unload their package or request a lift gate for $75.  The freight carriers will not bring your package to the front door like traditional UPS or FedEx delivery.  Please mark all damage immediately or any suspected damage on the Bill of Lading.  We cannot accept any returns or make a claim without a note on the Bill of Lading.  The customer must be present for all freight deliveries.  For any questions about shipping please contact us at (855) 424-4376.

 **Note - your order may be shipped UPS, FedEx, USPS. It depends on the item, warehouse, and shipping location.

***Note - Damaged shipments can happen. We pack our products to the best standards. Please take pictures of damaged packaging, items, and email info@bigfrogsupply.com within 48 hours of receiving your package. You can also refuse delivery and we will get the package back and send you out a new one. Please let us know if you refuse delivery.

See return details and our return policy here.

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Big Frog Supply is rated 4.81 stars by Review.io based on 292 merchant reviews